Earlier this year, the Pew Research Center reported that 9 in 10 Americans own a smartphone, and that it’s especially common for lower-income households and households with lower formal education levels to rely on them for internet access. With the smartphones, tablets and computers we depend on to stay connected taking a significant bite out of our budget, it’s important for consumers to understand their options and rights when it comes to protecting their investment. We are inviting consumer educators and advocates to a free, in-person training on smartphone, tablet and computer warranty rights.

AGENDA: (10:00 a.m. to 11:30 p.m. PT)
Our virtual session, being held on May 22, will feature presentations by speakers offering practical information to help educators and advocates help clients understand and assert their consumer warranty rights when dealing with defective or malfunctioning devices and make informed choices about optional extended warranties and device insurance.

• Attorney Elliot Conn, founder and principal of Conn Law, PC, will provide an overview of consumer warranty rights, discuss how digital device warranties work, and provide tips on filing warranty claims and anticipating potential warranty disputes.(45 minutes)

• Nathan Proctor, senior director of US PIRG’s Campaign for the Right to Repair, will discuss the movement to expand repair rights across the country, including California’s new “right to repair” law (taking effect this summer) and similar laws in other states. (45 minutes)